Contact Us

Contact Info

We're here to help. As a friendly local company, we serve our customers with passion and dedication. To reach us, please choose from the options below.

Address

3418 Broadway, Everett, WA 98201

E-mail Address

info@smpsupply.com

Working Days/Hours

Mon-Fri / 5AM - 1PM (EST)

Send Us a Message

Frequently Asked Questions

In-stock items are dispatched via USPS. Although most items are held in stock, if your order is subject to a stock shortage, there may be a delay of up to 5 business days before we ship your order. If an extended delay is anticipated, we will contact you. See our shipping page for information, or track your order here.

If you wish to change your order, please contact us as soon as possible. If your order has already been shipped, you will need to place an additional order for any items you missed. See our returns policy if your order has been shipped and an item is no longer required.

If you wish to cancel your order, please contact us as soon as possible. If your order has not been shipped, we will cancel your order straight away and process a refund. If your order has already been shipped, you will need to return your order to us and we will process a refund when it arrives.

Refunds are processed when the items to be refunded are returned to us. If your order has not been shipped, we will process your refund within one business day. Please note that it can take some time for your refund to show on your balance. If you paid by credit or debit card, this process usually takes 2-5 business days depending on your banks policies. If you paid by PayPal, you will receive your refund as soon as it is processed.

We appreciate every order we receive, so we rarely cancel customer orders. If your order was cancelled, it is most likely because we have no stock of the item you ordered, with no anticipated restocking date. Alternatively, you may have violated our chargeback policy in connection with a previous product order or service. Please message us for clarification.